Help & FAQs

At Untouched, we exclusively use earth-derived materials: Organic Wood & Bamboo (free from toxic varnishes), Stainless Steel (BPA/Lead-free), Borosilicate Glass, and Handcrafted Ceramics with 100% lead-free glazes. Every item is 100% plastic-free by design.

We eliminate hormone disruptors like BPA, phthalates, and synthetic non-stick coatings. By using pure materials like glass, steel, and raw wood, we ensure that no hidden synthetics leach into your body or food.

Yes. Our ceramics are made with natural clays and finished with 100% lead-free, non-toxic glazes and pigments. We vet every supplier to ensure your kitchen remains a chemical-free sanctuary.

Absolutely not. Our candles are hand-poured using natural waxes and pure scents. This prevents the indoor air pollution and respiratory irritation often caused by paraffin wax or synthetic perfumes.

Yes. Our textiles and wearables are crafted from high-quality organic cotton, ensuring they are free from harmful pesticides and chemical dyes, making them safe for even the most sensitive skin.

We offer precision laser engraving exclusively for our wooden essentials. You can etch names, dates, or patterns directly into the grain to create a truly bespoke, handmade heirloom.

Hand-wash with mild soap and dry immediately. Never soak wood in water or put it in the dishwasher, as high heat can damage the natural grain. Occasionally rub with a food-safe oil to maintain its beauty.

While our natural clays and glazes are generally microwave-safe, we recommend gentle handling and hand-washing to preserve the unique, artisanal finish of each handmade piece.

Yes. Borosilicate glass is highly durable and thermal-shock resistant. It is non-porous and hypoallergenic, meaning it won’t leach chemicals or retain odors, even when switching between hot and cold liquids.

Yes! We currently ship to all European Union countries. Our mission is to make plastic-free, non-toxic living accessible across the entire continent.

Once processed, estimated delivery times are:

• Poland: 1 working day.
• Germany, Czechia, Slovakia, Latvia, Lithuania, Estonia: 3 working days.
• Other EU countries: 4-5 working days.

We offer a 14-day return and exchange period. Items must be in their original, "untouched" condition. Please note that the buyer is responsible for return shipping costs.

You will receive an email containing your tracking number within 1 working day of your order. You can use the link provided to follow your package's journey.

Every package is insured. To resolve damage claims, please video record the unboxing process as evidence for the delivery company and contact our team within 24 hours.